Product Guarantee & Return Policy
Kids Couch was made for imagination, relaxation, and everything in between, which means that their zippers, seams, and handles should stand up to everyday use. Our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product.
If you come across a defect, email firstname.lastname@example.org with 2-3 pictures of the issue, along with your order confirmation number so that we can help! It’s our way of saying we don’t just sit on Kids Couch — we stand behind it.
All unopened Kids Couch products are eligible for return within 15 days of delivery. This means that the Kids Couch must still be wrapped up in its burrito in the box to be eligible for return.
To initiate a return, please send a picture of your unopened product to email@example.com with the subject line “Return Order #(Your order number)” to get the process started.
Please note that return shipping fees are the responsibility of the customer.