Frequently Asked Questions
Shipping & Ordering
Once your order is placed, we ship it out from our Mississauga, Ontario warehouse the same day if ordered before 12pm EST, otherwise, within 1 business day. We ship by Canada Post and UPS.You will receive an email with your tracking number once processed, usually within 24 hours of placing your order. Canada Post/UPS transit times: ON, QC: 1 - 2 days
MB, SK, AB: 3 - 4 days
West Coast & Maritimes: 3 - 5 days
You will receive an email with your tracking number once processed, usually within 24 hours of placing your order.
If there are any issues with your order, please email us at hello@kidscouch.ca within one hour of placing the order.
If you've changed your mind about your order, please email us right away at hello@kidscouch.ca within 1 hour of placing the order with the subject line "CANCEL Order [Your Order Number]" and our customer team will get back to you ASAP. As long as your order hasn't shipped yet, we will cancel it and refund your money.Cancelations cannot be reversed. Once a cancelation is processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.
Yes - We are required by law to collect sales taxes in all provinces, either because of our physical presence or economic nexus (a certain threshold of business, determined by each province). The total tax rate is the exact same as you would pay in a local store (in the same tax jurisdiction as the order’s delivery address).
If you are tax exempt, please email us at hello@kidscouch.ca with proof of exemption and we will make arrangements for you.
We accept payments through Visa, American Express, MasterCard, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, PayPal, and Sezzle.
Yes! We are happy to accept PayPal as a payment method.
Within one hour of placing your order, we can correct any typos in the street name or city of your order. We can also ship to a completely different address, provided, it hasn't shipped already.
It’s fast, 7-10 business days (US & Mexico) or 14-20 business days internationally, to your door, once it leaves our warehouse. We subsidize the shipping cost but do not cover the Taxes/Duties/Brokerage fees. Those will be charged to you independently via the courier company.
All prices listed on our site are in CAD, not USD*. We subsidize the shipping cost but do not cover the Taxes/Duties/Brokerage fees.
Our 1-year manufacturing quality guarantee still applies.
*If you need to cancel your order before it ships, you'll be refunded in CAD. We cannot guarantee that the exchange rate will be the same as when you placed your order, and as a result, your returned amount may be slightly less than you initially spent. Unfortunately, we have no control over this.
Sorry, we wish we could accommodate a delayed date for each customer, but due to many manufacturing and operational variables, we're not able to delay or expedite shipments.
We ship from our warehouse in Mississauga, Ontario all across Canada.
We also ship to all 50 United States — including Alaska and Hawaii.
We also ship internationally.
Yes, all across Canada - except for the Northwest Territories, Nunavut and Yukon.
Shipping to the US & internationally is calculated at checkout.
Each Kids Couch ships in a big brown box, and a full set is four pieces. The four pieces (two supportive pillows, one thinner soft seat cushion, and one thicker sturdy base) are compressed and rolled tightly into a burrito before they're boxed up and shipped right to your door. Every Kids Couch ships to you with fabric already on it, in the colour of your choice!
Kids Couch is sold through our website.
There is also limited stock in select Homesense locations. If you'd like to see if a Homesense near you has any stock, here is the Homesense sku: 4502-311203
Yes! Kids Couch arrives fully dressed (in a Cover Set), looking its best, but we know our customers like to be able to easily switch out the colours of their Kids Couch with separate Cover Sets. Having an extra set on hand is super helpful for laundry day, too. You can buy extra covers here.
Sorry, we're unable to adjust colors and/or quantities within orders. We will ask if you'd like to follow the cancellation policy above. If you could cancel an order and re-order, know that you will lose your place in the shipping line and that the colour you originally had in your order may sell out.
Sorry! Right now, we’re optimizing our systems (manufacturing and shipping) for getting full sets of Kids Couch out the door and we do not yet sell individual pieces.
We do sell extra cushion sets which may be exactly what you're looking for.
There’s no way to buy a Mix and Match Kids Couch, but that doesn’t mean your dream Kids Couch colour combination can’t be yours. With extra Cover Sets, Cushion Sets, or just additional Kids Couches, you can curate your Kids Couch's colour scheme to your heart’s delight.
Sezzle allows you to split your Kids Couch purchases into four interest-free payments across two months. Once you've chosen Sezzle as your payment option, you will be prompted to create an account with Sezzle. Once your application has been authorized, you'll instantly be notified of the loan amount and terms, and you will be able to complete the sale.
Most of our families are not always at home to receive their packages, so we do not require signature for delivery. If you live in an area with porch pirates, we recommend calling your local Canada Post/UPS office once you get your tracking number and having your package held at a local office for pick up instead. We are not responsible for stolen packages once Canada Post/UPS has marked your package as delivered.
We don’t do big discounts or sales at Kids Couch for a couple reasons. Keeping our price point consistent year-round allows us to pay our production staff a living wage, maintain our commitment to high-quality materials, and treat our customers fairly, past and present, no matter what time of year they purchased.
We compress and roll and tightly pack your whole Kids Couch into one super small box. It's 15” x 15” x 34”, and weighs 31 lbs.
Kids Couch doesn’t like to live in its box, so the sooner you can open it up, the better. Kids Couch travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep!
No, we're not able to ship to PO Boxes.
Kids Couch has been in constant demand since 2021. There's no guarantee how long an item will be in-stock, so we recommend purchasing right away rather than delaying.